Frequently Asked Questions
Everything you need to know about your Osiris order.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please ensure all tags are attached and the shoes show no signs of outdoor wear.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I know which size to order?
Our shoes generally run true to size. We recommend checking our detailed size guide located on each product page to compare measurements before purchasing.